Terms and conditions:

FATHERS DAY NEWSPAPER PROMOTION

Offer ends 6th September 2020. 25% off RRP when you subscribe to one of our newspapers (excluding Sunday Star Times and Sunday News) for 3 months and go into the draw to win a Panasonic Ultra HD TV. This offer is available to new subscribers only and purchase must be via www.mags4gifts.co.nz only. Each newspaper subscription will renew at standard pricing and automatically at the end of the period for a further period (3 months). One entry per new subscription. Winner will be drawn from all valid entries on 8th September 2020 and notified using the details provided. The prize must be sent to a New Zealand address only. Stuff’s decision regarding the winner is final and no correspondence will be entered into. Standard subscription terms and conditions and home delivery requirements apply. Rural delivery fees may apply. For full terms and conditions, please visit www.mags4gifts.co.nz.  

 

Stuff Print Subscriptions

These are the terms and conditions that apply to your print subscription to a newspaper or magazine published by Stuff (“Stuff Publication”). In these terms and conditions the subscriber is referred to as "you", and Stuff Limited is referred to as "Stuff", "we" or "us". We reserve the right to change these terms and conditions at any time. By subscribing to a Stuff Publication, you agree to the following terms and conditions.


  1. Payment

All subscription prices are in New Zealand dollars and include GST where applicable. You can pay for your subscription by internet banking, credit card (one off transaction fees may apply), direct debit, NZ Post ($1.50 counter charge incurred by NZ Post) or cheque.  All prices are inclusive of delivery costs unless otherwise stated (deliveries to rural or international address will incur additional charges that will be notified to you at the commencement and renewal of your subscription). 


One-off payments using any Visa, MasterCard or American Express card may be charged an additional fee of 2% (including GST). This fee does not apply to direct debit customers. 


If you choose to receive your printed invoice/statement by post you will incur an additional $1.50 charge on your invoice per statement. 


Where you receive an invoice/statement for your subscription you agree to pay your account by the due date shown. If you dispute any details on your invoice/statement you will need to inform us within 21 days of the date of the invoice/statement. 


The undisputed part of the account is still payable by the due date. If you do not pay your account by the due date you may be liable for all costs of recovery and collection fees and we may refer your account to a third party for debt collection.  We may also suspend your subscription. 


We will endeavour to send you notification of any price changes which may affect you. For paid in advance customers, price changes will take effect on renewal or on your next subscription period.


  1. Customer details

Any errors made in providing details to Stuff are your responsibility. Stuff will not be liable for consequences that relate to any errors including but not limited to failure to deliver your subscription to the correct address.  If you change your address or contact details, you need to advise Stuff as soon as possible to ensure the continuous delivery of your subscription. 


  1. Recurring payment Direct Debit/Credit Card.

Recurring payment by direct debit  or continuous credit card authority is the easiest way to pay your subscription invoice, with the amount due debited automatically from your bank account or credit card on the 20th day of each month. The amount debited each month will only change when you suspend your home delivery while on holiday or we credit you for a missed delivery. Please note, as this is a "recurring" payment method, no surcharge will apply when using your credit card. 


By signing up to a recurring payment method, you grant Stuff a direct debit or continuous credit card authority for any Stuff products you subscribe to on your customer account, including newspapers and magazines.


Subscribers to certain magazines published by Stuff may also sign up to direct debit via www.getmags.co.nz  (currently, NZ House & Garden, NZ Gardener and TV Guide).


We reserve the right to suppress all invoices where payment is made by direct debit or continuous credit card unless notified otherwise. If you provide your email address we may send all communications including billing to this email address. 


For more information, see the frequently asked questions below.


  1. Renewing your subscription

Your subscription will not expire and will renew automatically into the next subscription period. This means we will continue to deliver and charge you for such deliveries until you notify us to stop delivery.


Magazine pre-paid subscriptions purchased via the Mag4Gifts website will not automatically renew at the end of your subscription period.  Before the end of your subscription period you will receive a renewal letter asking whether you wish to re-subscribe and providing instructions on how to do so.


  1. Cancellation

You have the right to cancel your subscription at any time. 


For subscribers to newspapers, any payments made in advance will be refunded (unless we have cancelled your subscription because of your breach of these terms and conditions). We will not issue refunds under $5.


For magazine subscribers and pre-paid magazine subscriptions, magazine subscriptions are non-refundable. In some cases we will refund any monies owing to you (i.e. under the Consumer Guarantees Act 1993) but this will be decided on a case-by-case basis. Alternatively, you can transfer your remaining issues to a nominated party. Requests for cancellations will be actioned as soon as possible, however, any refund given can take up to three weeks.


  1. Delivery

Newspapers

We will deliver the number of copies of the Stuff Publication you are subscribed to, to your address on the published days of publication or the days you have selected (where available).

We will only deliver newspapers to addresses within our delivery network. Please contact our customer service team for more information on where we deliver. 


We do not publish newspapers on Good Friday and Christmas Day.


Magazines 

Magazine subscriptions begin with the next issue to go on sale, unless otherwise specified.

* For weekly publications, please allow up to three weeks for your first magazine.

* For monthly publications, please allow up to four to six weeks for your first magazine.

* For international delivery, delivery time will vary depending on the magazine and country of delivery.


Missed Delivery 

For newspaper subscribers, if we are unable to deliver to you, we will issue a credit or extension to your subscription for the value that we have charged. Neither Stuff nor its staff or agents shall be liable for any cost, loss or damage whatsoever arising as a result of a failure to act on delivery instructions. 


For magazine subscribers, if you do not receive your publication, you must contact our customer care team and we will arrange delivery of a replacement. 


If a missed delivery occurs for your subscription, please let us know.

Newspaper subscriptions:

  • Call 0800 339 000
  • Registered customers can report via my.stuff.co.nz 

Magazine subscriptions:

  • Call 0800 624 744 ( 0800 MAGS4GIFTS)

  1. Back issues (Magazines only)

Back issues are available for purchase where we have the issue in stock.  Please call 0800 624 744 (0800 MAGS4GIFTS) to see if the issue you are interested in is available.


  1. Inserts

From time to time inserts and other materials from advertisers and others are included within the publications delivered. We cannot separate the inserts from the publication, so your subscription for a publication is also a subscription for the material with which it is bundled.


  1. Telemarketing

If you receive a promotional offer via telephone you will receive a right of cancellation letter which must be returned within seven working days of receiving the letter if you wish to cancel your subscription. Any money you have paid will be refunded.


  1. Promotions

From time to time Stuff may run prize draws for its subscribers or offer gifts to its new or returning subscribers. Subscription prize draws are available to all current subscribers at the published expiry date of the promotion. Subscription gift offers are only available to those New Zealand-based subscribers who sign up for a new subscription or renew a subscription after the commencement date and before the published expiry date of the promotion. The number of gifts available is limited and once exhausted, the offer will end. If the gift/prize is unavailable, Stuff, at its discretion, reserves the right to substitute the gift/s to the equal value and/or specification. Stuff is neither responsible nor liable for any damage to the gift/prize whilst in transit.

Prizes cannot be redeemed for cash, exchanged or transferred. 


Subscription offers on www.mags4gifts.co.nz are not valid in conjunction with any other subscription offer. 


Prize draws are not available to international subscribers.


  1. Gift Cards

Gift vouchers are valid for 24 months from the date of purchase. They can be redeemed on any item for sale on www.mags4gifts.co.nz. (Please note: vouchers are currently not able to be redeemed on digital editions.)

Spending over the value of the gift voucher will mean that the balance needs to be paid for by credit card. 

Spending under the value of the gift voucher means that the customer will have the balance credited to their Mags4Gifts account to be used at a later date, but within 24 months of the initial date of purchase.


  1. Your Information 

We will protect and maintain your personal information in accordance with our Privacy Policy


We may contact you by phone or email in relation to your subscription or Stuff account. If you provide us with an email address, we may send you promotional messages, marketing, advertising and other information that may be of interest to you, including our promotional partners. You are able to unsubscribe from our emails, newsletters and advertising materials using the ‘unsubscribe’ function on the email. In most instances, you can change or update your email preferences by logging into your Stuff account via my.stuff.co.nz or contacting us directly. 


  1. No liability

Neither Stuff nor its staff or agents shall be liable for any cost, loss or damage whatsoever arising as a result of a failure to act on delivery instructions.


  1. Contact

If you have a particular question which is not addressed here please get in touch with us directly by calling:


Newspaper subscriptions:

  • 0800 339 000

Magazine subscriptions:

  • 0800 624 744 (0800 MAGS4GIFTS)

  1. General

The subscription and any content in the publications are for personal and non-commercial use of the subscribers. Businesses may supply copies of the publications for individuals to use provided it is for the individual's own personal use. Except for the foregoing, no right, title or interest shall be transferred to you. 

 

18. Frequently asked questions

Why do I have to pay $1.50 if I want to receive a printed invoice/ statement by post? 

As part of Stuff’s commitment to sustainability we are driven to minimise the amount of paper we use, and have chosen to digitise all of our subscriber communications where possible. Your invoice is free if you choose to receive it by email, however if you require a printed invoice sent by post, a $1.50 charge will be incurred to cover the costs of handling and postage. To switch to this option, please email us at subscribers@stuff.co.nz .


How do I sign up for direct debit?

Recurring payment by direct debit or continuous credit card authority is the easiest way to pay your subscription invoice, with the amount due debited automatically from your bank account or credit card on the 20th day of each month. The amount debited each month will only change when you suspend your home delivery while on holiday or we credit you for a missed delivery. Please note, as this is a "recurring" payment method, no surcharge will apply when using your credit card. 


By signing up to a recurring payment method, you grant Stuff a direct debit or continuous credit card authority for any Stuff products you subscribe to.


Magazine customers can also sign up to direct debit via www.getmags.co.nz  for NZ House & Garden, NZ Gardener and TV Guide. 


Am I eligible for direct debit?

If you are a current subscriber you can change your payment plan option to direct debit. 


What is the cost? 

There is no cost to join up or to change to direct debit. Your usual bank fee for electronic transactions will apply. 


When does my bank account get deducted? 

On the 20th day of each month. 


What happens to any balance if I switch from a monthly, six-monthly or 12-month account to direct debit?

If you are an existing subscriber paying by invoice and your Stuff subscription account has an outstanding balance, this balance will be added to your first direct debit payment. Carried forward credit balances will be deducted from your first direct debit payment.