FAQ'S

  • Can I purchase a back copy?

If we have it in stock, yes you can. Please contact us on 0800 624 744 or email subs@mags4gifts.co.nz to confirm stock levels.

  • I'm having trouble with my print subscription.

Please contact us on 0800 624 744 or email subs@mags4gifts.co.nz for assistance.

  • Can I order a subscription as a gift?

Yes. Subscribers can specify a separate Biller and Recipient at the checkout. If you can't choose which magazine to gift them, why not send them a Mags4gifts Gift Voucher so that they can choose for themselves what they would like.

  • Can I send a gift card if I purchase a subscription for someone?

We do not currently send gift cards with subscriptions purchased as a gift. 

  • Can I renew my subscription online, if so how?

Yes you can renew your existing subscription on Mags4Gifts by using the Renewal URL link provided to you on your renewal letter.  At the checkout page you will need to enter a discount code that you will have seen when you used the URL link to renew your existing subscription.

  • How do I know my order has been successful?

You will be sent a confirmation e-mail on the successful completion of your order. This email will contain your order details and order number. This order number should be retained and used in all future correspondence.

  • Can I use a PO box for billing and receiving magazines?

Yes. PO Boxes can be used as both the billing and delivery address of your magazine subscription/s.

  • Does Mags4gifts offer international delivery?

Yes. We offer international delivery on selected titles. All pricing is displayed in New Zealand Dollars and includes delivery.

  • How is my subscription delivered?

Magazines are delivered by New Zealand Post.

  • How long do I have to wait for my first issue to arrive?

Your subscription will commence once we have received payment from you and will begin with the next issue to go on sale unless otherwise specified.

  • For weekly publications please allow up to three weeks for your first magazine.
  • For monthly publications please allow up to four to six weeks for your first magazine.
  • For bi-monthly and quarterly publications your subscription will begin with the next available issue.
  • For international delivery, delivery time will vary dependant on magazine and country of delivery.
  • My magazine hasn't arrived this week/month, what do I do?

If a missed delivery occurs, please let us know by calling us on 0800 624 744 or email subs@mags4gifts.co.nz. Depending on your situation, we will either send you a replacement magazine or credit or extend your current subscription period. 

  • Can I renew my subscription by using my FlyBuys Points?

Yes you can. All you need to do is contact them on 0800 Fly Buys (0800 359 2897) or visit their website https://www.flybuys.co.nz/ to order your subscription.

  • Why do I have to pay $3.50 if I want to receive a printed invoice/ statement by post? 

As part of Stuff’s commitment to sustainability we are driven to minimise the amount of paper we use, and have chosen to digitise all of our subscriber communications where possible. Your invoice is free if you choose to receive it by email, however if you require a printed invoice sent by post, a $3.50 charge will be incurred to cover the costs of handling and postage. To switch to this option, please email us at subscribers@stuff.co.nz

  • How do I sign up for direct debit?

Recurring payment by direct debit or continuous credit card authority is the easiest way to pay your subscription invoice, with the amount due debited automatically from your bank account or credit card on the 20th day of each month. The amount debited each month will only change when you suspend your home delivery while on holiday or we credit you for a missed delivery or we have advised you of any price changes which may affect you. Please note, as this is a "recurring" payment method, no surcharge will apply when using your credit or debit card.

By signing up to a recurring payment method, you grant Stuff a direct debit or continuous credit card authority for any Stuff products you subscribe to.

  • Am I eligible for direct debit?

If you are a current subscriber you can change your payment plan option to direct debit. 

  • What is the cost? 

There is no cost to join up or to change to direct debit. Your usual bank fee for electronic transactions will apply. 

  • When does my bank account get deducted? 

On the 20th day of each month, or the next working day.

What happens to any balance if I switch from a monthly, six-monthly or 12-month account to direct debit?

If you are an existing subscriber paying by invoice and your Stuff subscription account has an outstanding balance, this balance will be added to your first direct debit payment. Carried forward credit balances will be deducted from your first direct debit payment.